Online entertainment should be enjoyable, not a burden. r24my provides a range of tools and resources to ensure you always play within healthy, comfortable limits.
At r24my, we believe that online entertainment — whether sports betting, Live Casino, Slots, or Bingo — should be a fun and relaxing activity, not a source of stress or financial hardship. That's why responsible gaming isn't just a slogan for us; it's a core value reflected in every feature and decision we make.
We understand that some users may struggle to control their gaming habits. This can happen to anyone from all walks of life — it's not a sign of personal weakness. r24my is here to help by providing practical tools, useful information, and unconditional support to any user who needs it.
One thing we want you to remember: playing at r24my should use money you can afford to lose, not money needed for monthly bills, food, or family necessities. Keep entertainment as entertainment — and we are here to make sure it stays that way.
r24my Responsible Gaming Principles
All these tools can be accessed and activated directly from your account dashboard — no need to contact support, no paperwork, effective immediately.
Set the maximum amount you can deposit in a day, week, or month. Once the limit is reached, r24my will not process any additional deposits until the limit period resets.
Set a time limit for each of your play sessions. When your set time is nearly up, r24my will send a reminder. Once the limit is reached, the session will end automatically.
Need a short break from the platform? Activate the Cool-off Period feature to block access to your account for a set duration — from 24 hours up to 6 weeks. Your account will be automatically restored once the period ends.
For those who need a longer break, self-exclusion allows you to block your r24my account for 6 months, 1 year, 2 years, or permanently. This request cannot be reversed until the minimum period ends.
More than just compliance — it's how we honour the trust of every user
The r24my customer support team is specially trained to identify signs of problem gambling and provide sensitive, non-judgmental guidance to users who need help.
The r24my system proactively monitors unusual play patterns and will send notifications to users showing signs of excessive play as an early preventive measure.
R24my conducts a thorough KYC process to ensure all registered users are aged 21 and above. This is the most critical safeguard to prevent access by vulnerable young individuals.
All r24my responsible gaming tools can be accessed and self-activated by users within their own account. No waiting, no red tape — control is in your hands.
The r24my team will never question your decision to take a break or limit your account. In fact, we will make the process as easy as possible, because your long-term well-being matters more than any short-term revenue.
R24my users can request a monthly activity summary report showing total play time, deposits, wins and losses to help them make an honest self-assessment.
Answer the following questions honestly. If you answer "Yes" to three or more, it may be time to consider using the responsible gaming tools provided by r24my or seeking professional help.
Have you ever played longer or spent more money than you originally planned?
Have you ever lied to family members or close ones about the time or money you spent playing?
Have you ever used money meant for bills, food, or other necessities to gamble?
Do you often think about gambling — planning your next session or figuring out ways to get more money to play?
Have you ever tried to stop or cut down on playing but failed despite your intention to do so?
Have you ever played to escape problems, stress, sadness, or other uncomfortable feelings?
Recognising the early signs is easier when you know what to look for. Here is a quick guide:
Your well-being is our priority. Register an r24my account and use our responsible gaming tools to ensure a healthy, safe, and enjoyable experience every time.
R24my is for users aged 21 and above only. Playing beyond your means can lead to financial difficulties.