FAQ r24my — All Answers Here

The minimum age is 21 years old. r24my conducts age verification through the KYC (Know Your Customer) process before the first withdrawal is approved. All verification documents are stored securely using high-level encryption. Any account registered by an underage individual will be closed immediately upon detection.

No. Each individual is only permitted to have one active account at r24my. This is a strict security and fairness policy. Opening multiple accounts using different names or phone numbers is a serious violation that may result in all associated accounts being permanently suspended and all balances in those accounts forfeited without compensation.

To complete KYC verification for withdrawal purposes, you will need to submit:

• A clear copy of MyKad (front and back)
• Proof of current address (bank statement or utility bill within the last 3 months)

Documents can be uploaded directly in your account. The review process takes 1–24 working hours. KYC only needs to be completed once for the lifetime of your account.

Changes to sensitive information such as phone number and email must be made through r24my customer support to ensure your account security. Contact our 24/7 live chat and provide your identity verification details. Our team will process the request once verification is complete, typically within 24 working hours.

On the page Login, click the "Forgot password?" link and enter your registered phone number or email. An OTP code will be sent for verification, after which you can set a new password. The entire process usually takes less than 5 minutes.

You can request account closure by contacting r24my customer support via live chat. Before the account is closed, make sure all funds have been withdrawn. If you are closing your account due to gambling control issues, we recommend using the Self-Exclusion that provides more comprehensive protection.

r24my accepts a variety of popular Malaysian payment methods:

• DuitNow — real-time bank transfer
• FPX (Financial Process Exchange) — internet banking from all major Malaysian banks
• Touch 'n Go eWallet (TNG)
• GrabPay
• Boost

All transactions are processed in Malaysian Ringgit (MYR) with no currency conversion fees.

Deposit limits at r24my are as follows:

• Minimum deposit: MYR 30 per transaction
• Maximum deposit: Varies by payment method and account status. Generally, daily limits start from MYR 10,000 for new accounts and can be increased after full account verification.

You can also set your own deposit limits through the Responsible Gaming in your account.

Deposits via DuitNow, FPX, Touch 'n Go eWallet, GrabPay and Boost are usually credited to your r24my account within a few seconds to 5 minutes once the transaction is successful. If your deposit has not been credited after 15 minutes, contact r24my customer support with proof of payment (screenshot or transaction reference) for us to check.

r24my no additional charges for deposits. The amount you deposit is the full amount credited to your account. However, some banks or e-wallet providers may apply a small fee on their end — this is beyond r24my's control and depends on the respective provider's policy.

This may occur due to a temporary technical disruption. In most cases, the amount will be automatically returned to your original account within 1–3 working days. If the amount has still not been returned after 3 working days, contact r24my customer support and include:

• Transaction reference number
• A bank statement screenshot showing the deduction
• Transaction date and time

No. r24my only accepts deposits from bank accounts or e-wallets registered under the same name as the r24my account holder. Third-party deposits are strictly prohibited and may result in your account being suspended for investigation. This policy is in place to protect you from fraud and ensure the security of all transactions.

Yes. All deposits are processed through trusted payment gateways with 256-bit SSL encryption. Member funds are held in accounts segregated from the company's operating funds, ensuring your balance is always safe and available for withdrawal whenever you need it.

Withdrawals at r24my are processed quickly. For standard withdrawals:

• DuitNow & FPX: 15 minutes to 2 hours
• e-Wallets (TNG, GrabPay, Boost): Usually within 30 minutes

All withdrawals are subject to standard security checks. First-time withdrawals require completed KYC verification before they can be processed.

• Minimum withdrawal: MYR 50 per request
• Maximum daily withdrawal: Varies by account status, starting from MYR 20,000 for standard accounts
• VIP member withdrawals: Higher limits available — contact support for more information

Withdrawals must be made to a bank account or e-wallet registered under the same name as your r24my account.

Common reasons for withdrawal rejection include:

• KYC not completed
• Bonus rollover requirement not yet fully met
• Bank account details do not match r24my account information
• Withdrawal amount exceeds daily limit
• Suspicious account activity is being investigated

Contact r24my customer support for further clarification on the specific reason your application was rejected.

In general, withdrawals will be processed to the same payment method used for the deposit — this is a standard security measure. If you wish to change your withdrawal receiving account, contact r24my customer support with the required verification documents. This change process requires additional review to ensure there is no fraudulent activity.

r24my does not charge processing fees for standard withdrawals. You receive the full amount requested with no deductions from r24my. However, your receiving bank or e-wallet provider may apply a small receiving fee according to their own policy.

If your withdrawal has not been received 24 hours after the approved time, contact r24my customer support immediately via live chat and include your withdrawal request reference number. Our team will check the transaction status and provide an update promptly. In most cases, delays are due to additional bank verification and not an actual failure.

New r24my members are eligible to receive First Deposit Bonus up to 100% — meaning if you deposit MYR 100, you get MYR 200 in your account to play with. This bonus is credited automatically once your first deposit is successful. Rollover requirements and full terms can be found on the Promotions. Bonus available to users aged 21 and above only.

Rollover requirements mean you need to wager a specified amount (typically 8x or 10x the bonus value) before the bonus funds can be withdrawn. Example: If you receive a MYR 100 bonus with an 8x rollover requirement, you need to place wagers totalling MYR 800 before the bonus can be converted to withdrawable balance. The rollover requirement for each promotion is clearly stated on the Promotions.

Yes. You can choose to opt out of receiving a bonus when making a deposit by deselecting the bonus option. This is useful if you simply want to play with your own funds without being bound by rollover requirements. Bonuses that have already been credited with an active rollover requirement generally cannot be cancelled — check the specific terms of each promotion before accepting it.

Most r24my bonuses are credited automatically and instantly once eligibility conditions are met (such as after a successful deposit for a deposit bonus). For certain promotions like weekly cashback or loyalty bonuses, crediting is done on the designated day and time as stated in the relevant promotion terms on the page Promotions.

Yes! During registration on the Register, there is a field to enter your friend's referral code. By using a valid referral code, you may be eligible for an additional bonus on top of the standard welcome bonus. The friend who referred you will also receive a reward when you make your first deposit. Check the current referral program terms on the Promotions.

Yes. r24my has an integrated loyalty program that awards reward points for every wager you make. These points can be redeemed for cash bonuses, higher withdrawal limits, and access to exclusive VIP member promotions. Higher VIP tiers also gain access to a personal account manager and tailored offers. Full details can be found on the Promotions.

r24my offers a wide range of online entertainment options:

• Sports Betting: Football, badminton, basketball, tennis, e-sports, and 30+ other sports with live betting markets
• Live Casino: Baccarat, roulette, blackjack, sic bo with real dealers
• Slots: Thousands of titles from the world's leading providers, including progressive jackpot slots
• Bingo: Various interactive bingo rooms with real players
• Table Games: Poker, andar bahar, and other table game variations

Most slots and table games at r24my offer a free demo mode playable without login or deposit. This lets you try out games, understand the mechanics and payouts before betting with real money. Live Casino with real dealers and sports betting do not have a demo mode as they involve real players in real time.

Yes. All slot games and electronic table games at r24my use Random Number Generator (RNG) certified by independent international testing bodies. This ensures every game outcome is fully random and cannot be manipulated. Live Casino uses real dealers streamed live, giving players complete transparency.

The most popular markets among Malaysian r24my users are:

• Football — Malaysia Premier League, EPL, La Liga, Champions League
• Badminton — All England Championships, Thomas & Uber Cup
• Basketball — NBA
• E-sports — Mobile Legends, Dota 2, CS:GO

Check all the latest markets on the Betting.

Yes, all r24my games are fully accessible via mobile browser on iOS or Android without downloading anything. For a better experience, you can download the r24my app for free from the Download. The app is optimised for mobile screens with a smoother interface and real-time notification features.

If your internet connection drops during a game session, the r24my system will record the game state at the point of disconnection. For slots and electronic games, your balance will be restored if any rounds were incomplete. For accepted sports bets, the bet remains valid based on the actual match result. If you notice any discrepancy, contact support with the relevant time and game ID.

Go to the page Bingo after logging in to your r24my account. Choose the bingo room you want to join — each room has different betting limits and winning patterns. Purchase bingo cards using your account credits and the game will begin once the minimum number of players has been reached. Numbers will be called automatically and the system will mark them on your card. Call "Bingo!" (click the designated button) when you complete the required pattern.

r24my employs multiple layers of security:

• 256-bit SSL Encryption for all data communications
• Two-Factor Authentication (2FA) available to log in
• Fund segregation — member funds are kept separate from operating funds
• Activity monitoring in real time to detect unusual transactions
• Strict privacy policy under the Malaysia Personal Data Protection Act 2010

Two-Factor Authentication (2FA) adds an extra layer of security to your account — in addition to your password, you will need to enter an OTP code sent to your phone each time you log in. To enable 2FA, go to Account Settings > Security > Two-Factor Authentication and follow the instructions provided. We strongly recommend all r24my members activate this feature.

Take immediate action:

• Change your r24my account password immediately
• Change the password of the email linked to your account
• Contact r24my customer support via live chat to report this incident
• The r24my security team will review your account activity log and take appropriate action

Acting quickly helps us protect your balance more effectively.

Never. r24my will never ask for your password, PIN, or login credentials via email, WhatsApp, Telegram, SMS, or any other channel. If you receive such a message claiming to be from r24my, it is a phishing attempt. Do not click any links and report it to r24my support with a screenshot of the message.

r24my provides a range of tools to help you play responsibly:

• Deposit Limit — set daily, weekly or monthly limits
• Session Time Limit — limit your playing time each session
• Temporary Break — temporarily block your account (1 day to 6 weeks)
• Self-Exclusion — long-term account block (6 months to permanent)

All these tools are accessible on the Responsible Gaming.

r24my operates in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia. Your personal data is collected only for stated purposes, stored securely using encryption, and will not be sold or shared with third parties without your consent unless required by law. You have the right to request access to your personal data or apply for corrections by contacting the r24my data protection team. Full details are in the Privacy Policy ours.