What Is a Withdrawal at r24my?
Withdrawals at r24my refer to the process of transferring your winning balance or account credits back to your personal bank account or e-wallet. Unlike other platforms that often complicate this process with lengthy and convoluted procedures, r24my prioritises transparency and convenience — so you always know where your money is and how long it will take.
The r24my platform is built with Malaysian users in mind. That is why all withdrawal transactions are processed directly in Malaysian Ringgit (MYR), with no hidden currency conversion fees. Whether you are a casual player who occasionally withdraws small wins, or a VIP member who frequently makes large withdrawals, the r24my system is designed to accommodate both needs.
One concern that often comes up for users is withdrawal processing time. At r24my, withdrawals via DuitNow and e-wallets such as Touch 'n Go and GrabPay are typically completed within 15 to 30 minutes. Withdrawals via bank transfer to Maybank, CIMB, RHB, Hong Leong, Public Bank, and other major Malaysian banks are processed within up to 24 hours, depending on the respective bank's processing schedule.
For r24my Elite VIP members, withdrawals are prioritised and processed ahead of standard requests. This is one of the notable benefits enjoyed by members who are active in the r24my loyalty programme.
How to Make a Withdrawal at r24my
Follow these simple steps to process your withdrawal smoothly
1
Account Login
Enter your r24my username and password to access your account.
2
Go to Wallet
Select the "Wallet" or "Finance" menu on your account dashboard.
3
Select Method
Select the most suitable withdrawal method — DuitNow, FPX, e-wallet, or local bank.
4
Confirm & Wait
Enter the amount and confirm your request. Funds will be processed via your chosen method.
Supported Withdrawal Methods
R24my supports a wide range of popular payment methods in Malaysia — choose the one that works best for you
FPX / Online Banking
Up to 24 hours
Touch 'n Go eWallet
15–30 minutes
Bank Card
1–3 business days
Other E-Wallets
15–60 minutes
Bank Transfer
Up to 24 hours
Withdrawal Limits & Timeframes
A quick overview of minimum and maximum limits and estimated processing times by method
| Withdrawal Method |
Minimum Limit |
Maximum Limit |
Estimated Time |
| DuitNow |
MYR 30 |
MYR 50,000 |
15–30 minutes |
| Touch 'n Go eWallet |
MYR 20 |
MYR 10,000 |
15–30 minutes |
| GrabPay / Boost |
MYR 20 |
MYR 10,000 |
15–60 minutes |
| FPX / Banking |
MYR 50 |
MYR 100,000 |
Up to 24 hours |
| Bank Card |
MYR 50 |
MYR 30,000 |
1–3 business days |
* Limits and timeframes are estimates and may vary depending on your KYC status and account membership tier.
Withdrawal Requirements You Need to Know
Before making your first withdrawal at r24my, there are a few important things to understand so the process goes smoothly without any delays. The key requirement is account verification, also known as KYC (Know Your Customer).
The KYC process at r24my is straightforward. You simply need to upload a copy of your valid identity card (MyKad) or passport, along with one proof of current address such as a utility bill or bank statement. Verification is typically completed within 24 business hours. Once your account is fully verified, your daily withdrawal limit will be automatically increased.
Besides KYC, bonus rollover requirements must also be met before a withdrawal can be processed if you have used a welcome bonus or a specific promotion. Every promotion at r24my has clearly stated rollover requirements in the respective promotion's terms. We encourage you to read these terms before accepting any bonus.
One more important point — your bank account or e-wallet name must match the name registered on your r24my account. This is a security measure to ensure funds are only transferred to the legitimate account holder, and not redirected to another party.
Important Note: All your personal information and transactions are protected in accordance with
Privacy Policy r24my. 256-bit SSL encryption is applied to every transaction session to keep your data safe at all times.
R24my also maintains a policy to detect and prevent any suspicious withdrawal activity. This includes withdrawal requests that do not match typical deposit patterns, or attempts to access the account from unrecognised locations. These measures are in place to protect your interests as a platform user.
For users experiencing any issues during the withdrawal process — whether an unexpected delay, a withdrawal not received, or other technical problems — r24my's customer support team is available via live chat 24 hours a day, 7 days a week. Our team is ready to help resolve your issue promptly.
R24my Withdrawal Processing Flow
Here's what happens behind the scenes every time you submit a withdrawal request
Request Received
The r24my system receives and registers your withdrawal request in real time. You will receive a confirmation notification via the app or email.
Automatic Security Check
The system will run an automatic check to ensure the request is valid, the account has been verified, and there are no signs of suspicious activity.
Financial Approval
The r24my finance team processes requests and approves transfers to your chosen payment provider.
Fund Transfer
Funds are transferred directly to your bank account or e-wallet. The timeframe depends on the selected method.
Final Confirmation
Once the transfer is successful, you will receive a confirmation notification. Your r24my account balance is updated automatically.
Tips for Smoother Withdrawals
Based on the experience of many r24my users, here are some best practices that can speed up and simplify your withdrawal process:
Complete KYC Early
Complete the identity verification process before making your first withdrawal. This prevents any delays in the future.
Ensure Account Name Matches
The bank account or e-wallet name must exactly match the name used when registering at r24my.
Check Bonus Rollover Requirements
Before claiming any bonus, read the rollover requirements carefully so you know when withdrawals can be processed.
Choose the Fastest Method
DuitNow and e-wallets are the fastest options. Use these methods if you need your funds quickly.
Withdrawal FAQ
Processing time depends on the selected method. DuitNow, Touch 'n Go, and GrabPay are typically completed within 15 to 30 minutes. FPX bank transfers take up to 24 hours. r24my Elite VIP members enjoy faster processing priority compared to standard accounts.
Yes, minimum limits vary by withdrawal method. Generally, the minimum is between MYR 20 (for e-wallets) and MYR 50 (for FPX and bank cards). The maximum limit depends on your membership tier and KYC status on your r24my account.
Withdrawals may be delayed for several reasons: KYC verification is incomplete, bonus rollover requirements have not been met, the bank account name does not match, or the system is running an automatic security check. If the issue persists beyond the promised timeframe, contact the r24my support team via live chat for immediate assistance.
No. Withdrawals at r24my can only be made to an account whose holder's name matches the registered username. This is a security measure to protect your account from misuse. Please ensure the bank account or e-wallet you register is in your own name.
